13:45 UTC - 9 September 2011

13:45 UTC - 9 September 2011
Again we would like to remind our members that approximately 15% of the members who have contacted support@QLxchange.com are not receiving our support responses to their issues. All emails have been answered. Here are some possible reasons and solutions why are emails are not getting through to you:

1. SPAM Folder – you have received the email but it is in your SPAM or Trash Folder.
2. SPAM BLOCKER – your blocker is not allowing our messages through. Turn it off or try putting support@QLxchange.com in your contact list (white listing us).
3. ISP BLOCKING – Your Internet Service Provider is blocking our domain name, qlxchange.com and therefore you must contact them and explain your problem.
4. Your Mailbox is Full and our emails are bouncing from you.

Please do not contact support with numerous emails saying that we have not responded to your issue. Please correct the problem on your end so that you can receive the answer to your issue. We also suggest that you enter an alternative email in the body of the email so that the support team may forward a copy of their response to your secondary email address.